AI, with judgment
AI amplifies what it finds
October 29, 2026 · Slides
WB-AMP-2026-10Public edition
The same AI tool helped the least experienced agents most. Most firms use AI, few see it in their numbers yet, and where to start.
- +14%
- More cases resolved per hour
- +34%
- For the least experienced
- 78%
- Firms already using AI
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